Water Damage Restoration Rochester NY

24/7 Emergency Service - (585) 340-6799

Residential Water Damage Restoration in Rochester NY

The residential Water Damage Restoration experts at Rock Environmental are here for you 24 hours a day, 7 days a week! Water is often the one thing that can ruin the entire ecosystem of your home.

Water damage is something you need to control in a swift manner to save yourself from the troubles of subsequent damages pertaining to electricity, the structure of your property, or mold growth.

Best Water Damage Restoration Services in Rochester

At Rock Environmental, our professionals have seen it all, and have taken part in many water mitigation and flood damage restoration projects. We will travel near and far to your home or business when our services are needed.

We have assisted with storm damage and water cleanup after Hurricanes Matthew, Ida, and Laura and we will continue to do so whenever we are needed!

Commercial Water Damage Restoration in Rochester NY

Your business is just as important as your home, and the professionals at Rock Environmental are here to help with all your commercial water damage restoration needs.

Don’t delay in calling us, we are available 24/7! Your doors won’t be closed for long with our quick response and proficient services.

EPA - Lead Safe Certified Firm

What Our Customers Are Saying!

5 Star Review

"They were very professional, informative, and not only cleaned up after themselves but hauled away all of the walls, baseboards, and carpeting that was destroyed. We can’t thank you all enough for being so punctual and helping us out in our time of need! The Close family will recommend you to anyone and everyone we know!"

- Tina Close

Google Reviews

The Many Causes of Water Damage

Water damage can occur in a variety of ways and cause even more problems if left untreated. Some common household and commercial water damage causes can include:

  • Leaking or Overflowing Appliances such as washing machines and dishwashers
  • Storms with heavy rain, high winds, or significant snowfall
  • Improperly sealed roof, doors, or windows
  • Sewage and Toilet Overflow
  • Leaking or Burst Pipes (freezing, clogs, corrosion, accidents)
  • Water damage or flooding due to a fire

Known for Best Practice Services

In the unfortunate event of a flood, or your plumbing system has been damaged, you can call Rock Environmental for water damage restoration services in the greater Rochester NY, and surrounding areas at any time!

We employ only the best practices in the industry to get your property back to normal or pre-water damage. We use the best equipment and up-to-date methods that comply with all national and local standards including OSHA and the EPA.

We are also IICRC certified! Not only do we restore the original water damage to your home, but we take preventative steps to ensure it doesn't happen again.

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Technology Driven Restoration Process

We have certified professionals that employ advanced technologies to restore your property due to flood damage. The idea behind such technology is that it extracts moisture and makes way for fast drying of the affected areas. We use high-powered air movers as well as floor mats that are used to suction water out from the floorboards. Using up-to-date technology gives us the upper hand in the quick restoration of your home!

There is variability in the drying time as it is contingent upon the factors such as source, location, type of water, duration of the water damage along the material used within the building's structure. Don't worry, Rock Environmental is up to any challenge that may be thrown our way when dealing with water damage.


Rock Environmental’s Water Cleanup and Restoration Equipment

Every water damage situation is unique. Depending on the size of the damaged area and the extent of the damage, different equipment may be required. The professional IICRC trained crew at Rock Environmental has an array of water extraction and drying equipment to use. 

extract mats

Dehumidifiers – Used to draw moisture out of the air to help prevent swelling and warping of wood

Water Extraction Mats – High powered suction mats that will draw out trapped water from hardwood floors

Industrial Strength Fans – large high-powered fans that circulate the air around the entire space. **We usually have many of these going at the same time to help speed up the drying process.

Hygrometers and Moisture Meters – Hygrometers will determine the amount of moisture in the air while moisture meters will determine how much moisture is in a specific material (such as drywall)

Vacuums – Industrial strength to remove water, and clean flooring can be truck-mounted or handheld

Pumps – Used for elevated levels of water after flooding from storms

SteraMist – Used to effectively clean and disinfect spaces large and small 

Carpet Cleaning Materials - Supplies that can clean and dry affected areas of carpet

Air Purifying Systems – Assist in the deodorization and decontamination of the air

Water Damage Cleanup Process

Rock Environmental has a 24/7 emergency response for water damage and restoration. Often, requiring immediate action, we have crews ready and standing by ready for your call. Not all fire and water damage restoration companies can say that! Since water damage can happen for any reason, we have a top-of-the-line cleanup and restoration checklist that allows us to effectively restore your property to pre-loss condition.

First things First - Call us! Crew standing by 24/7. Some of the questions you will be asked include when and how the water damage occurred, as well as the location. Once we have your contact information, we will coordinate a time to come to your property for an assessment.

What happens next will occur in a series of processes starting with the assessment and inspection of your property. Once we determine the cause and source of the water damage, we begin working out a plan for extraction and restoration. Keeping in mind that there may be mold, mildew, or other volatile organic compounds in the area, we ensure a plan to keep you and our crew safe from exposure.

  • Shut off water source (if applicable)
  • Determine water type (clean water from pipes, dirty water from flooding, black water or sewage)
  • Basic mold and asbestos inspection
  • Removal of furniture and other items that can be salvaged or that hasn’t been damaged
  • Create a water extraction and restoration plan

The next set of processes include the water extraction itself, and removal of damaged items in the space. Depending on the situation, various pieces of equipment may be used. This can include industrial truck-mounted vacuums, pumps, and water suction mats. 

Once all standing water is gone, all debris will be removed. Items that have been damaged will be trashed as well. An inspection will be conducted to determine the extent of damage to the floors and walls.

During this course of action, we will use our state-of-the-art drying equipment. This will include dehumidifiers, air filters, and multiple high-powered fans. The drying process may take a few days, however, we strive for the fastest way to ensure no further mold damage. Once dried out, we will check for moisture using hygrometers and moisture meters to see if more work needs to be done.

Once everything has been determined as dry, we can pack up and begin the restoration process. We begin by cleaning, sanitizing, and deodorizing the area. We finish with the restoration of any walls or floors including the drywall and flooring. If we are able to restore any of your items, we will complete that process at our facility and return them.


Water Damage Restoration Cost

What most people are concerned with is the cost of water damage repair. The cost of your water damage situation will vary depending on the level of damage, the type of water that is being dealt with (hazardous situations may incur extra costs) as well the need for restoration. Pricing can range anywhere from a few hundred dollars to several thousand. But don’t worry, we work with insurance companies to make the process easier for you!


Why Choose Rock Environmental as Your Water Damage Restoration Company?

Being a locally owned and operated company, we treat everyone like they are family! Additionally, we are licensed and insured and follow all OSHA standards and regulations.

We use the highest quality, EPA-certified equipment for our Water Damage Restoration process. Only the best is offered by Rock Environmental! We can also offer remediation services for fire and smoke damage. To prevent further water damage or a scenario where you may need Mold Remediation, give us a call today!