Water Damage Restoration

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Residential Water Damage Restoration in Rochester NY

The residential Water Damage Restoration experts at Rock Environmental are here for you 24 hours a day, 7 days a week. Water is often the one thing that can ruin the entire ecosystem of your home.

No matter what the extent of the water damage to your home may be, once you recognize the problem you can’t afford to wait.

If you have been a victim of water damage, it’s vital that you clean and dry your home environment as quickly and thoroughly as possible. You can’t afford the risk of dangerous chemical or biological contaminants remaining in your home, or proliferating in stagnating water.

Water damage is something you need to control in a swift manner to save yourself from the troubles of more damage to electricity, the structure of your property, or mold growth.

Best Water Damage Restoration Services in Rochester

Water damage restoration is a job for a trained and certified professional who has the equipment and training necessary to restore your home or business to order. Taking shortcuts in the aftermath of such an event has the potential to set the stage for years of problems in the future.

Any event that releases a significant quantity of water into your home deserves an inspection. Everything may look fine to an untrained eye, but it’s much more cost effective to pay to be sure than to discover months or years later that, unknown to you, a mold colony was formed or wood began to rot.

Rock Environmental responds immediately to safety repair and clean up issues in order to protect your home or your business. Our technicians are specially trained and qualified to execute recovery and cleanup on an immediate basis. Our work is professional, high quality and outstanding, which is why we are trusted by homeowners, general contractors, construction firms, government facility managers, and hospitals.

In addition to emergency restoration, our technicians at Rock Environmental specialize in building health and remediation of toxic and structural risk. Their training and experience allow them to operate at a level of professionalism and thoroughness that reflect the highest standards for their industry.


EPA - Lead Safe Certified Firm

    Causes of Water Damage


    Water damage can occur in a variety of ways and cause even more problems if left untreated. Some common household and commercial water damage causes can include:

    • Leaking or Overflowing Appliances such as washing machines and dishwashers
    • Storms with heavy rain, high winds, or significant snowfall
    • Improperly sealed roof, doors, or windows
    • Sewage and Toilet Overflow
    • Leaking or Burst Pipes (freezing, clogs, corrosion, accidents)
    • Water damage or flooding due to a fire

    Known for Best Practice Services

    In the unfortunate event of a flood, or your plumbing system has been damaged, you can call Rock Environmental for water damage restoration services in Rochester NY, and surrounding areas at any time.

    We employ only the best practices in the industry to get your property back to normal. We use the best equipment and up-to-date methods that comply with all national and local standards including OSHA and the EPA.

    We are also IICRC certified. Not only do we restore your home or business to its original condition, but we take preventative steps to ensure it doesn't happen again.

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    Technology Driven Restoration Process


    We have certified professionals that employ advanced technologies to restore your property due to flood damage. The idea behind such technology is that it extracts moisture and makes way for fast drying of the affected areas. We use high-powered air movers as well as floor mats that are used to suction water out from the floorboards. Using up-to-date technology gives us the upper hand in the quick restoration of your home!

    There is variability in the drying time as it is contingent upon the factors such as source, location, type of water, duration of the water damage along the material used within the building's structure. 

    While we hope you never need us, our team is on-call 24/7 to respond to a water emergency. Let us help you navigate the process of cleaning up after a water loss.


    Rock Environmental’s Water Cleanup and Restoration Equipment

    Every water damage situation is unique. Depending on the size of the damaged area and the extent of the damage, different equipment may be required. The professional IICRC trained crew at Rock Environmental has an array of water extraction and drying equipment to use. 

    extract mats

    Dehumidifiers–Used to draw moisture out of the air to help prevent swelling and warping of wood

    Water Extraction Mats–High powered suction mats that will draw out trapped water from hardwood floors

    Industrial Strength Fans–large high-powered fans that circulate the air around the entire space. **We usually have many of these going at the same time to help speed up the drying process.

    Hygrometers and Moisture Meters–Hygrometers will determine the amount of moisture in the air while moisture meters will determine how much moisture is in a specific material (such as drywall)

    Vacuums–Industrial strength to remove water, and clean flooring can be truck-mounted or handheld

    Pumps–Used for elevated levels of water after flooding from storms

    SteraMist–Used to effectively clean and disinfect spaces large and small 

    Carpet Cleaning Materials–Supplies that can clean and dry affected areas of carpet

    Air Purifying Systems–Assist in the deodorization and decontamination of the air

    Water Damage Cleanup Process

    Rock Environmental has a 24/7 emergency response for water damage and restoration. Often, requiring immediate action, we have crews ready and standing by ready for your call. Not all fire and water damage restoration companies can say that! Since water damage can happen for any reason, we have a top-of-the-line cleanup and restoration checklist that allows us to effectively restore your property to pre-loss condition.

    First things First - Call us! Crew standing by 24/7. Some of the questions you will be asked include when and how the water damage occurred, as well as the location. Once we have your contact information, we will coordinate a time to come to your property for an assessment.

    What happens next will occur in a series of processes starting with the assessment and inspection of your property. Once we determine the cause and source of the water damage, we begin working out a plan for extraction and restoration. Keeping in mind that there may be mold, mildew, or other volatile organic compounds in the area, we ensure a plan to keep you and our crew safe from exposure.

    • Shut off water source (if applicable)
    • Determine water type (clean water from pipes, dirty water from flooding, black water or sewage)
    • Basic mold and asbestos inspection
    • Removal of furniture and other items that can be salvaged or that hasn’t been damaged
    • Create a water extraction and restoration plan

    The next set of processes include the water extraction itself, and removal of damaged items in the space. Depending on the situation, various pieces of equipment may be used. This can include industrial truck-mounted vacuums, pumps, and water suction mats. 

    Once all standing water is gone, all debris will be removed. Items that have been damaged will be trashed as well. An inspection will be conducted to determine the extent of damage to the floors and walls.

    During this course of action, we will use our state-of-the-art drying equipment. This will include dehumidifiers, air filters, and multiple high-powered fans. The drying process may take a few days, however, we strive for the fastest way to ensure no further mold damage. Once dried out, we will check for moisture using hygrometers and moisture meters to see if more work needs to be done.

    Once everything has been determined as dry, we can pack up and begin the restoration process. We begin by cleaning, sanitizing, and deodorizing the area. We finish with the restoration of any walls or floors including the drywall and flooring. If we are able to restore any of your items, we will complete that process at our facility and return them.

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    Water Damage Restoration Cost

    What most people are concerned with is the cost of water damage repair. The cost of your water damage situation will vary depending on the level of damage, the type of water that is being dealt with (hazardous situations may incur extra costs) as well the need for restoration. Pricing can range anywhere from a few hundred dollars to several thousand. But don’t worry, we work with insurance companies to make the process easier for you!


    What Our Customers Are Saying!


    "They were very professional, informative, and not only cleaned up after themselves but hauled away all of the walls, baseboards, and carpeting that was destroyed. We can’t thank you all enough for being so punctual and helping us out in our time of need! The Close family will recommend you to anyone and everyone we know!"

    - Tina Close

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