Sewage Cleanup Services

Rochester, NY

Sewage Cleanup Services
Rochester, NY


Every time a faucet turns on and water goes down the drain; it flows into the local sewer system. This also goes for water from other sources such as the washing machine, showers, and toilets. Additionally, rainwater will also make its way to the sewers. 

Sewage occurs when the wastewater contains hazardous contaminants such as bacteria and viruses. Any type of sewage backup can cause severe health reactions if not handled properly.

This is where Rock Environmental comes in. At Rock Environmental, we only send our fully licensed and IICRC technicians to handle any biohazard cleanup or sewage removal projects. If you are experiencing a sewage backup emergency, it is imperative to take action immediately. Our HAZWOPER 40 trained team can safely and effectively provide sewage cleanup services.

Our Sewage Cleanup Services

  • Extraction of sewage water
  • Immediate removal of contaminated, non-salvageable materials (fabric material, drywall)
  • Cleaning and disinfection of non-porous materials (counters, cabinets)
  • Restoration of salvageable items (furniture, upholstery)
  • Fast drying with high powered fans and dehumidifiers
  • Sanitization and Deodorizing of the affected space

Causes of Sewage Backup

Knowing what leads to sewer incidents can help prevent them from happening. Some causes of sewer blockages are hard to detect before damage has already occurred, while others are easier to prevent. Some common causes of sewer blockages include:

Clogged Sewer Line

When your drain lines or main sewer lines are blocked, sewage backs up into your house or business. For example: if one toilet starts a sewage backup, the connected drain and/or multiple toilets, as well as the main sewer, may become blocked.

Imposing Tree Roots

Trees with large, strong, long roots have the potential to damage sewer pipes by growing into and around them, even crushing them. Roots can extend out to a long-distance and wreak havoc on pipes, leading to a sewer backup. To prevent damage, keep an eye out for roots near the sewer mainline or septic tank area and trim them back as necessary.

Aging & Damaged Sewer Lines

Older sewer lines, pipes, drains, and septic systems can fail slowly over time, leading to sewage backups, water-filled homes, and basements full of sewer water. Keep in mind the age of your home and surrounding area and search for these potential problems.

Heavy Rainfall Amounts

Heavy rains can overwhelm your main sewer line and cause water to backflow into your home or business, posing a potentially dangerous health risk. Flooding in rivers and streams, hurricanes, and other similar weather can contaminate water with sewage and chemicals, posing a severe health risk.

Signs of a Sewage & Drain Problem

  • Slow drain in sinks and tubs
  • Sewage backup or overflow in kitchens and bathrooms
  • Distinct sewer smell coming from drains
  • Standing water around the sewer lines and other water supply lines
  • Signs of water damage in the lower levels of your home or business

Category 3 Water Contamination

Fouled sewer lines can leak out sewage, a thick, dark substance that can cause serious health hazards. Sewage water can contain dangerous contaminants like pathogens, viruses, and bacteria, which can cause severe illness or death if ingested or if there is any contact. 

Category 3 water is grossly contaminated and should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

Sewer backups can be dangerous as they may contain harmful viruses, bacteria, and other microbes. These can cause severe illnesses and also cause property damage. Bacteria can contaminate your water, putting you at risk for diseases such as hepatitis A, giardia, and tetanus. Even clean water sources can become contaminated in standing water, for example, with E. Coli or Leptospirosis.


Our Sewage Cleanup Process


Our team follows all required EPA, OSHA, and IICRC standards when providing sewage cleanup services. Check out our process below.

  1. Inspection of biohazard area for health and safety. During the initial step, our team can identify the problematic areas as well as the severity of the sewage incident in the affected areas.

  2. Provide proper PPE to all of the Rock Environmental team members. This may include full-face respirators, body suits, rip-resistant gloves, and waterproof boots.

  3. Install protective barriers to ensure no cross-contamination into other home or business areas.

  4. Extraction of contaminated water. Our team uses high-powered water pumps and suction mats to remove standing water in areas. Depending on the severity of sewage damage, we may need to use shovels, buckets, heavy-duty bags, and biohazard containers to remove materials.

  5. Porous materials will be removed and disposed of according to EPA guidelines. Non-porous materials that can be salvaged will be transported to our secure facility for restoration. We use hospital-grade cleaning and disinfecting agents. If the items cannot be restored safely, they will also be disposed of properly. 

  6. Using high-powered air movers, we will dry out the space and get rid of any excess waters. Experts in water damage restoration, we have access to top-rated products that get the area dried faster so we can restore your home or business quickly.

  7. Clean, disinfect, and deodorize the affected area. At Rock Environmental, we use the EPA registered SteraMist to safely and effectively restore your space. The mist can be applied in a matter of minutes and can effectively kill most any remaining bacteria or viruses. 

  8. Depending on the location and the severity of the sewage emergency, we may have an industrial hygienist come to provide a clearance inspection of the space. This ensures the area has been cleaned and it is safe to return the site to its pre-damage condition.

  9. Complete any required restoration services. Restoration needs may include mold removal and replacement of walls or flooring. 

  10. After the once-affected area has been restored, we will bring back the items we restored from our facility. Your home or business will be back to pre-loss conditions.

Choose Rock Environmental for Your Sewage Cleanup Today!

We are experts in sewage backup cleanup and can quickly attend to the mess, prevent mold, eliminate odor, and sanitize the damaged area. The sooner we get on the job, the better. Our team is IICRC certified, HAZWOPER 40 trained and has years of experience in sewage cleanup. 

We are available 24 hours a day, every day…when you're looking for a certified restoration company, there is no need to look further. Just call Rock Environmental.

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