5.0

Based on 56 reviews

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Eitan Freedenberg

11:34 05 Aug 20

Before my wife and I purchased our early-1920s home, the inspector pointed out several spots in the basement where... there was old asbestos seam tape on the HVAC ducts. We know asbestos isn't radioactive, and if it's in good condition, the best advice is often to leave it be. But this tape was an obvious hazard—brittle, discolored, flaky, and peeling off the ducts. Ultimately, we decided we couldn't remove it safely ourselves. Enter Rock Emergency, who did a phenomenal job on the project. They were efficient, thorough, and respectful, and they clearly took pride in helping us make our home a safer, cleaner, and healthier space.Having worked with many contractors who take weeks to finish a project, I was especially impressed with Rock Emergency’s promptness. I reached out to them on a Friday, the crew arrived early the following Monday (less than 72 hours later), and the ducts were clean and asbestos-free by the end of that day. Tom was amazingly communicative over the weekend as we planned the project. He analyzed photos I sent him via SMS, explained the removal process in clear detail, and gave us much needed peace of mind about everything. The abatement crew followed every safety guideline and left our basement spotless.Old homes are full of hazards, large and small, left to us by past generations of owners. (Seriously, who thought stuffing asbestos everywhere was a good idea?!) It's really reassuring to know that there are companies like Rock Emergency that take these things seriously and can get your home in order without scare tactics or hype. If you have an asbestos tape/tile/insulation removal project, I'd recommend them in a heartbeat.read more

Nicole Neill

21:15 07 Feb 20

Our basement flooded and Ryan came over and assessed the situation and made us feel at ease with what to do. We didnt... end up needing them but he was very quick to come out to our house and make an assessment and lead us in the right direction. He is a stand out guy.read more

Walaa Maharem-Horan

15:24 22 Jan 20

These guys were amazing! Ryan called me back and came out on a Saturday night, two hours away, to our school to help... get started, and explain everything. The team was wonderful! Chris was a rock star! Came out on the weekends to make sure we stayed on schedule. Derrick made sure the drywall work was done with as little mess as possible, and made sure to clean up at the end of each day. The whole team, I am sorry if I don't remember everyone's name, was very professional, efficient, and we were very lucky that they were the ones who responded when we called. Hopefully we will never need them again, but if we do, I know I will be calling them.read more

jimmy 112

16:19 07 Nov 19

What an amazing and honest company!! Our brand new home basement flooded and they were there within 2 hours!! Very... knowledgeable and helpful in every way!! Ryan was absolutely perfect!! Don’t waste time calling anyone else! They made the bad situation manageable and were wonderful!!read more

David Reategui

17:03 18 Oct 19

Excellent and professional service. I had water damage in my house and Ryan, Chris and his team were very quickly to... respond and show up to clean up. I used them twice and they were great. They did a great job cleaning up and making sure the place was dry. I would would highly recommend themread more

Amy Decook

15:26 08 Oct 19

We have a very busy medical office which suddenly had a sewer break inside our building. Ryan and his team from Rock... Emergency Services did a fa-nominal job in our recent time of crisis. We called, they responded promptly and had a team on site to evaluate within minutes. They came in to our practice on the weekend to make sure everything was taken care of properly. They kept in close contact with us throughout the entire process from start to finish! Highly recommend.read more

A Google User

13:03 19 Aug 19

Our town house flooded due to faulty plumbing lines, after we where told it was safe to move back in by our Management... company only a week later we had concerns that they cut corners. Ryan came out on a moments notice and tested the floors, and walls showing us that our concerns where not unfounded. Thank you to Rock Emergency and Ryan for helping us fight for our health and well being.read more

Mikeal Gallaway

13:03 19 Aug 19

Sandra Altieri

00:04 16 Aug 19

Wonderful company!! Would not hesitate to use them again if I have to.

Melissa Luckey

16:51 22 Jul 19

We have used Rock Emergency for two different house emergencies and they are excellent. Their response time was fast... and they were able to give us the information we needed to work with our insurance to deal with the damages. All of their team is highly professional and answered all the questions that I had. I highly recommend Tommy, Ryan and the rest of the Rock team for any fire/water damage to your home or other properties.read more

Kristy Swanson

14:45 10 Apr 19

I chose this company because they had so many 5 star reviews on Google and I was not disappointed. They conducted the... work swiftly, handled everything through our insurance company and even though the insurance adjuster gave them a hard time, they calmly proceeded, explained and met with the adjuster to show them why the services they recommended were necessary and they ended up getting the final approval. They made it easy on me with very little for me to do regarding this part of the property loss. I would highly recommend this company.read more

Justin Basch

18:00 26 Mar 19

My house flooded and I didn't know where to turn. Shortly after it happened I remembered working with Rock Emergency as... a client. I called them to see if this was something they could help with and they said it's what they specialize in! Needless to say they sprung into action and within a half hour were on site. removing damage, working directly with the insurance company and getting the house dried out! Couldn't be more gratful for their service.read more

Melissa Talarico

20:33 24 Feb 19

Rock emergency was fast, professional and very thorough! Highly recommend their services

david verno

17:26 29 Jan 19

Words cannot describe how thankful I am for this company. I had 2 water emergency's at both my personal house, and... commercial property. They had their team dispatched immediately to asses the situation and assign the proper equipment and resources. Thank you again for your time, speed and attention to detail on both my emergencies...read more

Don Hill

14:50 29 Jan 19

We had a water emergency at our Adult Community and when we called Rock you responded to our situation and within an... hour and were removing water. Daryl and his crew were extremely professional and respectful of our residents that were affected. They removed all damaged flooring and cabinets and left the site completely clean. The guys moved a complete apartment to another floor without hesitation. It is nice to see a young company/crew that really cares for others. I would recommend Rock for all emergencies. Thank you so much for your help.read more

katherine Ewart

22:52 05 Oct 18

Great appreciation for the support....expert service and expedient response .Ryan from Rock Emeegency provided to my... dad on Harkers Island after he suffered catastrophic damage from Hurricane Florence.. Our family would like to extend our gratitude for your time, professionalism and compassion you provided to so many of the North Carolina residents who were devastated by flooding and damage from the hurricane . .... Roc Emergency truly maintains such high level of professionalism compassion and quality service. ..... You Rock!!!!! Thank youread more

Desiree Dobiesz

12:05 19 Sep 18

My husband and I had a botch bathroom remodel that caused some major water damage. Our new contractor found mold and... mildew when he demo'd the shower floor. This halted construction immediately. I contacted another mold company and they were not able to come out for over a week .This is our only shower, so I needed to explore some other options. Our contractor told us about Rock Emergency and I called immediately. I spoke to Ryan, who agreed to come out the next day to survey the situation. Ryan was amazing! He was very chill and super easy to talk to. After explaining our situation of how we were basically paying double for this bathroom remodel, we agreed on a reasonable price (a bargain in my eyes) and his crew was here within an hour. I cannot thank Ryan and his team enough. He was professional and helpful. I would absolutely recommend their company to anyone dealing with water damage. Thank you, Ryan! You are fantastic!read more

Tiffany Cotter

17:49 24 Jul 18

This company was wonderful!! We had a mold issue in our attic and I called, they came out within 24 hours to check it... out, then with 48 hours were up in the attic. There was a miscommunication of how much of the attic was supposed to be remitated and when we called to find out why all of it was not finished they rushed right out to make it right. These guys were very professional and kind and I honestly felt as if they actually cared, which you do not get a lot of these days with companies. I cannot say enough that this company was wonderful to work with and did a great job!! I would recommend them 100% and the main tech Nick, was just awesome! I would also like to add that I am a stay at home parent and when having work done it is nerve racking to have strangers in your home but I was completely comfortable with them!! Thank you so much!!! Thank you Nick!!! You Rock!!read more

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Rochester, NY 14621

(585) 340-6799

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